X. Ashley Frank

Welcome to my Professional Portfolio

I am unwavering, meticulous, and highly competent in the IT Industry I have a consistent record of transporting the best results-driven work with a proven ability to implement my work in an organized manner for 16+ years of my successful career

Expertise:

IT Industry – User Access Management, IAM Solutions, ITIL Practices, Security Compliance, Access Management, Process Optimization, Automation Tools, Incident Management, User Provisioning, Identity Management, Incident Resolution, Compliance Audits, Service Transition, Access Control. I have in-depth knowledge of all management ethics. I possess effective communication skills and am a team player with strong organizational, Logistical, and problem-solving abilities.

Professional Journey:

I have great exposure to working with large-scale organizations like Accenture Solution, DXC Technologies I have well-versed skills in analysis, problem-solving, and coordination, which make me so successful and dedicated. Strong influencing and negotiation skills coupled with a proven ability to think in and out of the box, generating new solutions

Accolades and Recognition:

I have commenced my profession as an Executive and raised myself as an Infra Managed Service Specialist at a reputed company. I would like to see myself growing with the passing years of hard work and dedication. I have been awarded many accolades for my result-oriented hard work.

Vision and Dedication:

Armed with a multitude of competencies and work experiences, I am confident to carry forward any organization's vision & objectives with sufficient ease and dedication to my job responsibility.

Key Strengths:

  • Strong influencing and negotiation skills
  • Proven ability to think innovatively, generating new solutions
  • Commitment to ethical practices and effective time management
  • Exceptional organizational, logical, and problem-solving abilities
  • Effective communication skills and a collaborative team player

This portfolio serves as a testament to my unwavering commitment to excellence in the IT Industry. I look forward to contributing my skills and experiences to the success of future endeavors while continuously pushing the boundaries of innovation and dedication.

X. Ashley Frank

Nick Name: Ashley

Email: Ashley25in@yahoo.co.in

Mobile: +91 9901834063

Location: 19th A cross, Near Rama Temple Road, Ejipura,Bangalore, India

My Skills

Having worked within the industry for over 16+ Years, I have developed a wide range of skills that would meet, and exceed the expectations for the role.

I would relish the opportunity to bring this level of success to your company. If you would like to get in touch to discuss my application and to arrange an interview, you can contact me

AREAS OF EXPERTISE


98%
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94%
92%
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Well versed with


98%
93%
95%

Language Skill

Language is absolutely central to your learning: without it, you cannot make sense or communicate your understanding of a subject.

  • Kannada
  • English
  • Tamil

My Exprience

16+ Years Exprience

Above and beyond my experience and capabilities I have been commended for my high level of interpersonal skills and my naturally engaging personality. My motivations include learning new things, the challenge of meeting the needs of an organisation, and ensuring high-quality outcomes.

Accenture Solution

Infra Managed Service Specialist

Accenture Solution
Sep’2022 – Till Date



Key Result Areas:

  • Handling and resolving major incidents, service requests, problems, and change requests with adherence to SLAs
  • Conducting monthly client meetings to review service performance, address issues, and align with client expectations.
  • Managing the transition of new services and projects, ensuring operational readiness and smooth integration into existing systems.
  • Generating daily and weekly reports on service requests handled, providing detailed insights to higher management.
  • Collaborating with internal teams and clients to improve service delivery and implement process improvements.
  • Ensuring compliance with security protocols and company policies, especially related to SOX and GCC controls.
  • Leading initiatives to optimize user access management and automate identity solutions to enhance security and efficiency.
  • Monitoring and managing Active Directory and RSA administration to ensure seamless access provisioning and de-provisioning.
  • Performing root cause analysis for recurring issues, developing and implementing corrective measures to prevent future occurrences.
  • Coordinating with security teams to enforce stringent access control policies and ensure compliance with regulatory standards.
  • Assisting in internal and external audits related to access management and security compliance, ensuring successful audit outcomes.
  • Implementing service improvement plans based on client feedback and incident trends, resulting in enhanced service delivery.
  • Tracking and analyzing key performance indicators (KPIs) for service requests and incidents, driving operational improvements.
  • Supporting change management processes by evaluating potential impacts on infrastructure and ensuring successful deployment.


DXC Technologies

As Security Professional Compliance

DXC Technologies
Dec’2015 – Sep’2022



KRA

Key Result Areas:

  • User access management review
  • Administrations and support of various Vendor application products for different clients
  • Providing automated as well as manual identity solutions
  • Validating noncompliance of the Process and Controls
  • Handling Audits for Internal Account and Site Auditing


Dell Services

As Security System Senior Analyst

Dell Services
Jan’2011 – Nov’2015



KRA

Key Result Areas:

  • User Access Management through RBAC
  • Managing Exchange mailbox and public folders
  • Creating users in Microsoft Lync Server 2010
  • SOX and GCC Controls
  • Generating Reports and Investigation


AXA Technologies

As System Analyst

AXA Technologies
Oct’2007 – Jan’2011



ACHIEVEMENTS

  • Achieved 100% compliance in SOX and GCC audits for multiple consecutive years, ensuring top-tier security and regulatory adherence.
  • Reduced incident resolution time by 25% through process optimization and proactive monitoring.
  • Led the seamless transition of a major client project with zero downtime, earning 100% quality scores.
  • Implemented automated identity solutions, improving security and reducing manual efforts by 30%.
  • Awarded "Best Performer of the Year" for exceptional incident resolution and service delivery performance.
  • Started my career as an Executive and rose as an Infra Managed Service Specialist.

Education

My Educational Background

Thiruvalluvar Universityt

Masters in Computer Application

From Thiruvalluvar University

2007
Madras University

B.Sc. in Computer Science

From Madras University

2003


Training & Certifications

  • Identity and Access Management (IAM) Training: Advanced training in managing user identities, permissions, and access rights, enhancing security and automation.
  • ITIL Foundation V3 Certified: Best practices in IT service management.
  • Completed SOX and GCC compliance training.
  • Trained in RSA and Active Directory Administration.
  • Skilled in automating identity management solutions.
  • Attended workshops on IT infrastructure optimization.

Contact Me

Lets Keep In Touch

  • Address

    19th A cross, Near Rama Temple Road, Ejipura.

  • Mobile number

    +91 9901834063

  • Email address

    Ashley25in@yahoo.co.in

  • Social profiles

Leave me a message

My Resume

Declaration

I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief and I undertake to inform you of any changes therein, immediately.

X. Ashley Frank

Download My Resume